Contact Ace-Host™
You'll Reach a Real Sysadmin.
There's no first tier to get past: a system administrator reads your ticket, with your logs in front of them and the access to fix the cause. Urgent tickets under SLA get an almost-immediate reply from a person confirming we're on it.
Current Customers
Log in to open an authenticated ticket for priority support. It arrives with your account and services attached and goes to the administrator best equipped to solve it, so you don't start by re-explaining your setup. Outgrowing what you have starts here too: tell us where the workload is headed and we'll plan the step up to a cloud server or dedicated hardware with you, without changing companies.
Log In to the Client Area Can't log in? Open an unauthenticated ticket →New to Ace-Host™?
Have a question about a plan, a custom dedicated server, or which control panel fits your project? Open a pre-sales ticket and a system administrator — not a salesperson — will answer, usually within 24 hours.
Open a Pre-Sales Ticket Or open your account →Abuse Reports
To report spam, phishing, malware, or other abuse originating from our network, AS22878, email our abuse desk: it is the same address ARIN lists as that network's abuse contact. Include full headers or logs where you can — it speeds things up considerably.
abuse@acenet-inc.netLegal & Postal Mail
Send legal correspondence by certified mail to the address below. Vendors and partners: mail proposals here too, rather than opening a ticket.
Acenet, Inc. is the company behind Ace-Host™: founded in Southfield in 2003, family-held and debt-free. See why sites stay up here →
Acenet, Inc.24700 Northwestern Highway, STE 527
Southfield, Michigan 48075
United States
Don't Need to Ask? Just Get Started.
Open an account in minutes and deal directly with the people who keep you online. If it ever stops being right, cancelling any plan is one click in your client area, any time.
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